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Volkswagen Certified PURE vehicles



WHAT DOES IT MEAN TO BE "PURE"

Not every Volkswagen can become Volkswagen PURE, we will only consider cars that meet the following criteria:
  1. Only vehicles made in the last 5 model years with less than 120,000kms at time of certification.
  2. Vehicles must go through a rigorous 112 point inspection performed by a certified VW technician, any adjustments required on covered items must be replaced / repaired using Volkswagen Original replacement parts.
  3. Only vehicles that have been in service for a minimum 6 months or have accumulated at least 10,000kms

Every Volkswagen Certified PURE Vehicle comes with:
  • Manufacturer-backed 2-year / 40,000km limited Warranty.
  • 2 years of roadside assistance
  • CARPROOF history report

COVERAGE
2-year/40,000 km basic warranty (whichever comes first) / Begins when the new vehicle limited warranty expires or upon the sales date of the Volkswagen Pure vehicle (whichever occurs later) / 2-year Roadside Assistance** / No deductible on covered repairs, which are: engine, steering, front and rear axles, manual transmission, electrical power supply, heating and air conditioning, ABS brakes, electrical systems, torque converter, differential, material or manufacturing defects (but not normal wear-and-tear, or damage to the appearance of the vehicle, tires or exhaust system). Includes the balance of the limited power-train warranty, which is transferable along with any remaining limited warranty against perforation due to corrosion (balance of new vehicle warranty).

$150 warranty transfer (no charge in Quebec and Nova Scotia). Transfer fees are subject to G.S.T. as well as applicable provincial taxes and are the buyer's responsibility. The transfer comes into effect when Volkswagen Canada (Volkswagen Pure Vehicles Warranty Department) receives the name, address and telephone number of the new owner, along with the vehicle's complete identification number.

Repairs covered by the warranty can be done at any licensed VW Canada dealer.

Where to Get Guaranteed Service
Aside from the exceptions under "Emergency Repairs", all repairs covered by the limited warranty must be done by a Volkswagen dealer or at a licensed Volkswagen Canada service center.

Emergency Repairs
In the event of an emergency, when it's impossible or unreasonable to drive or tow the vehicle to the nearest licensed Volkswagen dealer, Volkswagen will pay a reasonable amount of all covered repairs that are performed by a service center other than a licensed Volkswagen dealer. For any emergency repairs performed by a service center other than Volkswagen, you must keep all receipts, repair orders and replaced parts. A written declaration of the circumstances that prevented you from taking your vehicle to a licensed Volkswagen dealer should be attached to the receipts and repair orders provided by the service provider, and submitted to Volkswagen to support your reimbursement claim. Mail this information to:

Volkswagen Pure Vehicle Warranty
777 Bayly St. W.
Ajax, ON L1S 7G7

Want even more coverage?
The Volkswagen Protection Plus? extended warranty program has what you're looking for.>Volkswagen Protection Plus

Roadside assistance.
A.K.A. "Peace of Mind"
Volkswagen's 24-hour Roadside Assistance* comes free of charge with the Volkswagen Pure limited warranty. And did we mention that it's good for 2 years with unlimited kilometers?
You'll receive your Roadside Assistance kit within two to four weeks of the delivery of your Volkswagen Pure vehicle. 24/7, you'll benefit from:
  • Tows to the nearest licensed Volkswagen dealer
  • Boosts
  • Flat tire changes
  • Unlocking your door (should you accidentally leave your keys inside-hey, it happens to the best of us)
  • Gas delivery
  • Emergency repairs

Call 1 800 411-6688
Just one call to this number and Roadside Assistance* is on its way. However, they will ask you for?
  • Your vehicle's identification number
  • Your vehicle's year, model, color and license plate number
  • The area code where you're calling from
  • The exact location of the vehicle (street address and nearest intersection)
  • The type of service required and a brief description of the problem
*Roadside Assistance in Canada is provided by Sykes Assistance Services Corp